PACE
ROBERTS

CYBERSECURITY ANALYST & IT PROFESSIONAL

CORE COMPETENCIES

Cloud Management

Expert in AWS and GCP platforms, with experience in cloud infrastructure deployment, management, and optimization.

Database Administration

Proficient in phpMyAdmin, MSS, MySQL, Oracle SQL, HeidiSQL, and MongoDB, ensuring optimal database performance and security.

Network Security

Experienced in implementing robust security measures, firewall management (deploying, policies, monitoring), and threat detection systems.

Programming

Skilled in Java, Python, Lua, and Bash, with a focus on security applications and automation.

System Administration

Experienced in building and managing Linux and Windows servers, virtualization, and containerization.

FEATURED PROJECTS

All Projects Available on Google Drive

Access my complete portfolio of cybersecurity and IT projects through my organized Google Drive repository.

PROFESSIONAL EXPERIENCE & EDUCATION

Support Services Specialist I

(Contract via Insight Global)

Bexar County Information Technology – San Antonio, TX

Apr 2025 – Present
  • Deliver Tier I technical support, troubleshooting, and software assistance to end users across County departments.
  • Support deployment, relocation, and maintenance of end-user computing devices with accurate asset management.
  • Assist in the county-wide migration from Windows 10 to Windows 11, ensuring seamless transitions and minimal user disruption.
  • Collaborate with IT teams to resolve infrastructure and application issues, supporting operational continuity.

Key Skills:

Technical Troubleshooting Customer Support & Communication Device & Software Deployment IT Asset Management Collaboration Across IT Teams CJIS Certification

IT Technician

Town of Annetta

Remote, Texas

Jan 2024 - Apr 2025
  • Provided expert technical support and system maintenance
  • Managed network infrastructure and security protocols
  • Performed troubleshooting, installations, and configurations
  • Implemented data backup solutions and ensured optimal system performance

Key Skills:

Problem Solving Communication Technical Documentation Time Management

IT Operations Manager

IconicRP

Remote, Texas

Jun 2021 - Oct 2023
  • Managed Heidi SQL databases ensuring data integrity and performance
  • Configured server architectures and firewalls to enhance security
  • Automated tasks with custom scripts to streamline operations
  • Oversaw ticketing system, improving customer response times
  • Ensured data protection for over 1,000 clients
  • Regularly communicated performance updates to company owner and clients

Key Skills:

Leadership Client Relations Strategic Planning Team Collaboration

Education

Texas A&M University-San Antonio, San Antonio, TX

2020 - 2024
  • Bachelor of Science in Computer Information Systems
  • Specialization: Information Assurance & Security

Certifications:

Cyber Security (May 2024) NSA/DHS Cyber Defense Education (May 2024) CJIS - Privileged Role (April 2025 | April 2026 )

Accomplishments at Texas A&M

2020 - 2024
  • Member, National Cybersecurity Student Association (2021 - 2024)
  • Participant, SA Cyber Security Club (2020 - 2024)
  • Contributor, Campus Activities Board (CAB) (2020 - 2024)
  • National Honor Society (NHS) (2023 - 2024)
  • Member, SAAIMM Club (2023 - 2024)
  • Volunteer, Literacy Information for Technology (2020 - 2021)